Last Updated: November 2023

Welcome to Sonia Crafts Bridal Online Store. Our Returns and Refunds Policy outlines the terms and conditions for returning and refunding products purchased on our website “” By making a purchase on our website, you agree to comply with the policies stated herein. If you do not agree with any part of this policy, please refrain from making a purchase on our website.

1. Returns:

1.1. Eligibility: We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

1.2. Initiating a Return: To initiate a return, please contact our customer support at to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be accepted.

1.3. Return Shipping: Shipping costs for returning items will be the responsibility of the customer unless the return is due to an error on our part.

1.4. Refund Processing: Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

2. Exchanges:

2.1. Product Exchange: If you wish to exchange an item, please contact our customer support to discuss the exchange process. Exchanges are subject to product availability.

3. Defective or Damaged Items:

3.1. Inspection upon Receipt: We take great care to ensure that your items are in perfect condition before shipping. However, if you receive a defective or damaged item, please contact our customer support within 7 days of receiving the product, providing details and supporting documentation.

3.2. Return and Replacement: If the item is confirmed to be defective or damaged, we will provide instructions for returning the item, and a replacement will be sent at no additional cost.

4. Non-Returnable Items:

4.1. Customized and Personalized Items: Items that are customized or personalized are non-returnable unless there is a manufacturing defect or damage.

4.2. Hygiene and Intimate Items: For hygiene reasons, certain intimate apparel and accessories may not be eligible for return. Please contact our customer support for clarification.

5. Cancellation Policy:

5.1. Order Cancellation: Orders may be canceled within 24 hours of purchase. Once the order is processed and shipped, cancellations may not be possible. Please contact our customer support for assistance.

6. Contact Information:

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at

Thank you for shopping with Sonia Crafts Bridal Online Store. We appreciate your trust, and we are committed to ensuring a smooth and fair returns and refunds process for your satisfaction.